Simplifying Test Results for Faster, Smarter Decisions
INDUSTRY
Software Testing / Quality Assurance
INDUSTRY
Software Testing / Quality Assurance
INDUSTRY
Software Testing / Quality Assurance
CLIENT
SmartBear - Bitbar
CLIENT
SmartBear - Bitbar
CLIENT
SmartBear - Bitbar
MY ROLE
UX Designer
UI Designer
User Researcher
MY ROLE
UX Designer
UI Designer
User Researcher
MY ROLE
UX Designer
UI Designer
User Researcher
THE WHY
A tester’s morning? The coffee is still steaming, yet the screen is already flooded with reports - red, green, each from a different tool, in a different format. Instead of catching bugs right away, the tester drowns in switching between applications and filtering data. The biggest problem isn’t the bugs, but the chaos of information that slows things down, frustrates, and increases the risk of mistakes.
THE WHY
A tester’s morning? The coffee is still steaming, yet the screen is already flooded with reports - red, green, each from a different tool, in a different format. Instead of catching bugs right away, the tester drowns in switching between applications and filtering data. The biggest problem isn’t the bugs, but the chaos of information that slows things down, frustrates, and increases the risk of mistakes.
THE WHY
A tester’s morning? The coffee is still steaming, yet the screen is already flooded with reports - red, green, each from a different tool, in a different format. Instead of catching bugs right away, the tester drowns in switching between applications and filtering data. The biggest problem isn’t the bugs, but the chaos of information that slows things down, frustrates, and increases the risk of mistakes.
THE WHAT
BitBar by SmartBear came to us with one specific goal: to give testers a single place, fully integrated into the customer’s existing ecosystem, where they can quickly check their test results. That’s why we created a dashboard – it consolidates results from multiple tools, enables filtering and searching, and supports AI in analyzing flaky tests. The result? Faster problem diagnosis, greater efficiency, and a competitive edge.
THE WHAT
BitBar by SmartBear came to us with one specific goal: to give testers a single place, fully integrated into the customer’s existing ecosystem, where they can quickly check their test results. That’s why we created a dashboard – it consolidates results from multiple tools, enables filtering and searching, and supports AI in analyzing flaky tests. The result? Faster problem diagnosis, greater efficiency, and a competitive edge.
THE WHAT
BitBar by SmartBear came to us with one specific goal: to give testers a single place, fully integrated into the customer’s existing ecosystem, where they can quickly check their test results. That’s why we created a dashboard – it consolidates results from multiple tools, enables filtering and searching, and supports AI in analyzing flaky tests. The result? Faster problem diagnosis, greater efficiency, and a competitive edge.
THE HOW
We started with discussions with the business team to define goals, and then went deeper with in-depth interviews with testers from various industries. This helped us uncover not only their priorities but also their daily frustrations.
The biggest challenge? The complex, highly technical context of testing environments - a labyrinth that’s easy to get lost in. We overcame it through intensive research, which allowed us to truly understand testers’ realities, create accurate personas, and design features tailored to their needs.
In parallel, we conducted competitive analysis and benchmarking, defining key Jobs To Be Done and functional priorities.
THE HOW
We started with discussions with the business team to define goals, and then went deeper with in-depth interviews with testers from various industries. This helped us uncover not only their priorities but also their daily frustrations.
The biggest challenge? The complex, highly technical context of testing environments - a labyrinth that’s easy to get lost in. We overcame it through intensive research, which allowed us to truly understand testers’ realities, create accurate personas, and design features tailored to their needs.
In parallel, we conducted competitive analysis and benchmarking, defining key Jobs To Be Done and functional priorities.
THE HOW
We started with discussions with the business team to define goals, and then went deeper with in-depth interviews with testers from various industries. This helped us uncover not only their priorities but also their daily frustrations.
The biggest challenge? The complex, highly technical context of testing environments - a labyrinth that’s easy to get lost in. We overcame it through intensive research, which allowed us to truly understand testers’ realities, create accurate personas, and design features tailored to their needs.
In parallel, we conducted competitive analysis and benchmarking, defining key Jobs To Be Done and functional priorities.
KEY INSIGHTS
Quick results
Testers need instant, clear visibility of errors to act fast.
Info overload
Too many reports, tools, and formats slow analysis and drain focus.
Time pressure
Testing happens last, with little time before deadlines.
Flaky tests
Unstable cases waste energy and distract from real issues.
KEY INSIGHTS
Quick results
Testers need instant, clear visibility of errors to act fast.
Info overload
Too many reports, tools, and formats slow analysis and drain focus.
Time pressure
Testing happens last, with little time before deadlines.
Flaky tests
Unstable cases waste energy and distract from real issues.
KEY INSIGHTS
Quick results
Testers need instant, clear visibility of errors to act fast.
Info overload
Too many reports, tools, and formats slow analysis and drain focus.
Time pressure
Testing happens last, with little time before deadlines.
Flaky tests
Unstable cases waste energy and distract from real issues.
“I’m happiest when I can immediately see,
bang, bang, bang, here is something wrong, okay, we fix it, right?
So when you immediately see what’s wrong and the information is just thrown out, right?”
“The tools we have now are cumbersome, overgrown machines.”
KEY FEATURES
KEY FEATURES
Clear, all-in-one view
See key results in one place, with issues highlighted for quick action.
Smart alerts
Slack notifications focus only on essentials, keeping teams aligned without additional noise.
Filtering & search
to cut through heavy result sets fast.
One hub for results
Unified access without switching across tools.
Flaky test guidance
Hints based on historical results help quickly spot unstable tests.
UI DESIGN
When designing the solution, we took into account the client’s current branding, as well as accessibility guidelines. We also ensured the design aligned with testers’ habits regarding the tools they use. For implementation, I utilized a design system compatible with React.js, matching the client’s technology stack, and created necessary components individually, tailoring them to the project’s needs.
UI DESIGN
When designing the solution, we took into account the client’s current branding, as well as accessibility guidelines. We also ensured the design aligned with testers’ habits regarding the tools they use. For implementation, I utilized a design system compatible with React.js, matching the client’s technology stack, and created necessary components individually, tailoring them to the project’s needs.
UI DESIGN
When designing the solution, we took into account the client’s current branding, as well as accessibility guidelines. We also ensured the design aligned with testers’ habits regarding the tools they use. For implementation, I utilized a design system compatible with React.js, matching the client’s technology stack, and created necessary components individually, tailoring them to the project’s needs.
THE RESULT
Dashboard improved testers’ ability to focus on critical test results, with 75% confirming better concentration and 70% reporting increased confidence in interpreting data. The unified interface reduced cognitive overload by integrating multiple test reports into one coherent view, helping testers make faster, more informed decisions.
THE RESULT
Dashboard improved testers’ ability to focus on critical test results, with 75% confirming better concentration and 70% reporting increased confidence in interpreting data. The unified interface reduced cognitive overload by integrating multiple test reports into one coherent view, helping testers make faster, more informed decisions.
THE RESULT
Dashboard improved testers’ ability to focus on critical test results, with 75% confirming better concentration and 70% reporting increased confidence in interpreting data. The unified interface reduced cognitive overload by integrating multiple test reports into one coherent view, helping testers make faster, more informed decisions.
LEARNING
Through interviews and iterative design, I learned the importance of understanding testers’ technical context and workflows. Simplifying complex data while keeping essentials intact was a key challenge.
I also realized the need to balance focus on core problems - like test result review - with a holistic view of the entire workflow. This experience reinforced the value of early collaboration with technical teams and the importance of designing solutions that fit seamlessly into the full user journey.
LEARNING
Through interviews and iterative design, I learned the importance of understanding testers’ technical context and workflows. Simplifying complex data while keeping essentials intact was a key challenge.
I also realized the need to balance focus on core problems - like test result review - with a holistic view of the entire workflow. This experience reinforced the value of early collaboration with technical teams and the importance of designing solutions that fit seamlessly into the full user journey.
LEARNING
Through interviews and iterative design, I learned the importance of understanding testers’ technical context and workflows. Simplifying complex data while keeping essentials intact was a key challenge.
I also realized the need to balance focus on core problems - like test result review - with a holistic view of the entire workflow. This experience reinforced the value of early collaboration with technical teams and the importance of designing solutions that fit seamlessly into the full user journey.
KEY OUTCOME
75%
of testers confirmed the new interface helps focus on key results.
70%
of testers stated the new interface increases confidence in interpreting results.